zita7 Terms and Conditions

1.1 Platform Overview

zita7 is a secure and reliable online casino and betting platform for players in Bangladesh. Our platform offers a variety of entertainment games including slots, cricket betting, live casino, bingo and card games.

1.2 Age Requirement

To create an account and play any game on zita7, you must be at least 21 years old. This platform is strictly prohibited for minors. We reserve the right to verify your age at any time.

1.3 Scope of Terms

These terms and conditions cover the following:

• Account registration and management
• Deposit and withdrawal policies
• Bonus and promotion terms
• Gaming rules
• Responsible gaming policy
• Account termination and restrictions
• Dispute resolution process

2.1 Registration Process

To create an account on zita7, you must provide accurate and complete personal information. Each person may operate only one account. Creating multiple accounts is strictly prohibited.

2.2 Identity Verification

To ensure security, we reserve the right to verify your identity at any time. Any one of the following documents may be requested for verification:

• National Identity Card (NID)
• Passport
• Driving License
• Mobile banking proof of account

zita7 reserves the right to suspend withdrawals until verification is complete.

2.3 Account Security

You are solely responsible for maintaining the security of your account. Keep your password confidential and do not share it with anyone. If you notice any unauthorized access to your account, notify our support team immediately.

2.4 Account Closure

We may suspend or close an account for any of the following reasons:

• Providing false information
• Operating multiple accounts
• Fraudulent activity
• Bonus abuse
• Violation of platform rules
• Suspicion of money laundering

3.1 Deposit Methods and Limits

Funds can be deposited on our platform using the following methods:

• bKash
• Nagad
• Rocket
• Upay
• Bank transfer (major banks including Dutch Bangla Bank, BRAC Bank, Islami Bank)

3.2 Withdrawal Policy

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 1 hour. Withdrawals can only be made using the same method used for the deposit.

The following conditions must be met before a withdrawal is processed:

• Identity verification must be complete
• Bonus wagering requirements must be fulfilled
• Account must be active

3.3 Transaction Rejection

We reserve the right to reject transactions in the following circumstances:

• Identity verification is incomplete
• Suspicious activity is detected
• Due to technical issues
• Due to regulatory instructions

4.1 Welcome Bonus

New members will receive a 150% welcome bonus on their first deposit, up to a maximum of ৳10,000.

4.2 Wagering Requirements

The wagering requirement for the welcome bonus is 10 times the bonus amount. Wagering is calculated only on the bonus amount, not on the deposit amount.

4.3 Bonus Usage Terms

• The welcome bonus applies only once per account
• Bonuses are non-transferable
• Bonuses cannot be withdrawn until wagering is complete
• Bonus bets may apply to specific games — details will be stated on the promotions page
• If bonus abuse is found, the bonus and related winnings will be forfeited
• The bonus expiry date will be stated in the promotion details

4.4 VIP Program

zita7's VIP program has three tiers:

• Bronze: Weekly cashback up to 0.3%
• Silver: Weekly cashback up to 0.7%
• Gold: Weekly cashback up to 1.0%

You can advance to higher VIP tiers through regular play. The criteria for changing VIP tiers are at our discretion.

5.1 Fair Play Policy

zita7 is committed to ensuring a fair play environment. Our games are sourced from reputable providers and results are determined using Random Number Generator (RNG) technology.

5.2 Prohibited Activities

The following activities are strictly prohibited:

• Use of software bots or automation
• Any attempt to manipulate game outcomes
• Game manipulation in collusion with other players
• Exploiting technical errors on the platform
• Collecting bonuses using multiple accounts

5.3 Technical Issues

Game results caused by technical errors may be voided. In such situations, the decision of zita7 management will be considered final. In the event of a disconnection, game results will be determined according to the data stored on the server.

5.4 Special Conditions for Sports Betting

The following conditions apply to all sports betting including cricket, football and kabaddi:

• If a match is cancelled before the scheduled time, bets will be refunded
• If a suspended match does not resume, bets will be considered void
• Odds for live betting are subject to change
• Displayed odds are not a guarantee of any actual match or outcome

6.1 Setting Limits

zita7 gives the highest priority to responsible gaming. We give players the option to set their own limits. If a player wishes to control their gaming activity, please contact our support team.

6.2 Self-Exclusion

Any player may request a temporary or permanent self-exclusion from the platform. While self-exclusion is active, we will not send promotional messages to that account.

6.3 Help and Resources

For gaming addiction or problem gambling, we recommend seeking professional help. Visit our responsible gaming page for more information.

7.1 Data Collection

We are fully committed to protecting your personal information. Our platform uses SSL encryption. We collect only the information necessary to provide our services and do not sell it to third parties.

7.2 Cookie Policy

Our website uses cookies to improve functionality and user experience. By continuing to use the website, you agree to our cookie policy. Read our privacy policy for more details.

8.1 Service Guarantee

zita7 strives to keep its service uninterrupted at all times, but we are not responsible for temporary disruptions due to technical reasons. The service may be temporarily unavailable due to maintenance, security upgrades or unforeseen circumstances.

8.2 Third Parties

Third-party game software is used on our platform. zita7's direct liability for technical errors in these games is limited. However, in the event of an issue, we will coordinate with the relevant provider to ensure a resolution.

8.3 Player Losses

zita7 is not responsible for financial losses from gaming. Gaming is an entertainment activity and carries financial risk. Always play with an amount whose loss would not affect your standard of living.

9.1 Filing a Complaint

If you have any dispute or complaint, please contact our customer support team first. We provide assistance in Bengali and English via 24/7 live chat and email.

9.2 Resolution Process

The dispute resolution process:

1. Contact the support team and describe the issue in detail
2. Our team will review the complaint and respond
3. Additional information or evidence may be requested if needed
4. The final decision will be determined at the discretion of the zita7 authority

9.3 zita7's Decision

In all disputes regarding game results, bonus eligibility, and account matters, zita7's final decision is binding. We handle all complaints impartially and with care.

10.1 Right to Make Changes

zita7 reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, we will send a notice to your account. Continued use of the platform after any changes will be considered as your acceptance of the new terms.

10.2 Termination of Agreement

You may close your account at any time. Please ensure you withdraw your balance before closing your account (subject to wagering requirements being met). Similarly, we may also close an account in the event of a rule violation.

10.3 Entire Agreement

These terms and conditions, our privacy policy, and our responsible gaming policy together form the entire agreement between zita7 and the user. No verbal or unwritten promise forms part of this agreement.